COVID-19 Statement

Updated: 23/03/2020 12:20

Oakfield Services (Street) Ltd is working as per usual, although please note the following limitations:

We will need to confirm prior to booking in work or entering the property, whether anyone is anyone is self-isolating, or has been in contact with anyone who has been diagnosed with COVID19 or has recently gone into self-isolation?
If the answer is ‘yes’, then the inspection will be cancelled and recorded as an aborted visit and held for rescheduling at a later date. 

OFFICE Working hours
Mon – Thurs: 10am – 4pm 
Friday: CLOSED 
These hours are for the office only the engineers are currently working as per normal (except the below) and can be contacted on 07834 537269

Emergency call outs
Any urgent requests will be dealt with in the usual way, although if we deem that your request is not urgent, we will take your details and contact you once we have a better idea of the situation.

Gas Boiler Servicing
Gas Safe have ensured us that any boilers that require the annual gas safety checks at their properties can be carried out any time from 10 to 12 calendar months after the previous check and still retain the original deadline date as if the check had been carried out exactly 12 months after the previous check.  
We are currently not taking bookings for gas servicing at this present moment in time, however, if your boiler is due a service, please email enquiries@oakfieldservices.co.uk with your name, number, address and when the boiler is due, (if you are the landlord, please let us know your address as well as the property address) we will put you onto the list to book in once we have a better idea of the situation (we will contact you to arrange)

More information can be found on the Gas Safe website here: https://www.gassaferegister.co.uk/help-and-advice/covid-19-advice-and-guidance/

FAQ’s 
Q: I am self isolating, can you still fix the issue in my property?
A: We are currently taking emergancy bookings only, if you are self isolating, for the sake of our engineers and customers, we will only attend your property if your request is life threatening or urgent

Q: I already have my boiler service booked in, are you still coming?
A: We will be continuing with current booking but we will be contacting you to obtain a virtual risk assesment